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Tiandy IPC&PTZ Troubleshoot

1.Wrong power-reboot repeatedly Or some Other power
problem

  • AC24V 3A,AEW PTZ need 40W,high speed dome need 18W
  • DC12V 5A need 20W
  • POE (POE+ 802.3at 25W

2. Image is not clear

  • Call80+set199+set71 to trigger lens self-check, set lens in optional region for at least 1 min.
  • Call80+set205+set71 to check log if the deviation value is lower than 30 then the lens is fine,
    otherwise, please call us.
  • If it didn’t step out, click advanced setting –reset lens, then check the video
    in Live View
  • If still not clear, reboot PTZ.
  • If reboot cannot solve this problem, call80+set242+set71 check a long
    distance static target
  • If the image becomes clear ,then this problem is solved,
    otherwise call us.

3. PTZ always turn to same location

  • Check weather you choose standby mode, if so, please remove.
  • Check if there is any alarm linkage preset, if so, please remove it.
  • VCA-pattern mode, check if you have set pattern before, if has, please delete
    setting.
  • Check power supply.
  • If still have some problems, please call us.

4. Wiper no answer.

  • Temperature is lower than 11℃:wiper would open protection mode.
  • Wiper damage.

5. Cannot focus on near object

  • The minimum of focus distance is 6cm, this is for outdoors environment, if you want to
    show indoors, please adjust to 50cm.
  • If indoors,change minimum focus distance to 50cm

6. Not effective Tracking

  • Height of installation need 6m-8m
  • The PTZ position is moved; need set again

7. Video carton

  • PC CPU ,Graphics and memory limitation –reduce frame rate and bit rate
  • Bandwidth is not enough, change switche
  • Device input bandwidth limitation: please check parameters.

If you do have any other issue with your Tiandy IP PTZ camera, please leave a comment below and we will get back to you as soon as possible

Intelligent and Simple AcuSense M-Series DVR Delivers Efficient Security – Add to Hik-Connect and Setup is Easier Than Ever

The AcuSense M-Series DVR (ids-72xxHxHI-Mx/S) now comes equipped with Motion Detection 2.0 for all analog channels. This DVR system is built to focus and act with AcuSense technology, filtering out false alarms and zeroing in on human and vehicle events. The AcuSense M-Series DVR is also extremely efficient. The Quick Target Search feature allows you to easily and quickly search for recorded human and vehicle events.

The DVR system gets up and running quickly and simply. Motion Detection 2.0 technology is ON by default so there is no need to configure the camera before its first use. The AcuSense M-Series DVR excels in residences, shops, warehouses, and more.

It doesn’t stop there — Hikvision’s Hik-Connect application makes managing your DVR easier than ever. Exciting features that allow you to manage the DVR easily include:

  • The free-to-download mobile app that supports easy video footage searching and downloading
  • Efficient viewing technology that supports multi-speed playback (2x, 4x, and 8x options)
  • One-click muting that supports silent mode and, when set, in-app alarm notifications also get muted

Learn more about the AcuSense M-Series DVR on our website today.

Tiandy IPC&PTZ debug method – How to Install Tiandy IP PTZ

Bracket

IPC Install

PTZ Install

Download Search tool

Click here to download the “Search tool” 

Use Search tool

Web type

Default IP:192.168.1.2
User: admin
Password: admin

Image adjustment

Meaning of brightness

Brightness – The higher the value, the brighter the image, but may be exposed.

Meaning of saturation

Saturation – Color intensity, when saturation is 0, the image become black and white

We can adjust SmartIR and Shutter at this interface

Meaning of BLC

BLC- Increase the brightness of the whole image.

Meaning of WDR

Use WDR in backlight environment, background darker and brighter prospects

Meaning of shutter

  • The faster shutter speed, the moving target appears “frozen” ;
  • The slower, the image has a tail.

Meaning of smart IR

The following image shows off Smart IR on the left and Smart IR on the right.

Meaning of HLC

The left image is to close High Light Control, and the right image is to enable High Light Control.

Hikvision Weekly Information

Alarm Product AX PRO New Firmware Version V1.2.6 build220302

New Features
• Added SIM card cellular query and network detection functions
• APP new functions
• Multi Transmitter supports dual-zone tampering function
• Supports RDC and IDS protocols to access ARC
• Added sensor fault report
• LCD wireless keypad new functions
• Added detector logging and acquisition
• Added New multiple language:Lithuanian, British English
• Added manual snapshot timeout event
• Added default connection scheme for SIP intercom
• Other Feature Optimization

AX PRO V1.2.7 Release Note Product Change Notification-Pro Series 4.0 23 turret 20220614_01

Hik-Connect version 4.23.0.

Please find the latest release note on https://www.hikvision.com/en/support/download/software/Hik-Connect/
Main updates for Hik-Connect version 4.23.0:
• Supports new features for AX PRO
• supports one tap to enable Stay Arm
• You be notified of events including detector sensor fault and detector sensor fault restored in the notification page
• For devices in the tenant site scenario, the installer has the highest configuration permission level excluding live view and playback.

Pro Series 4.0 23xx Turret- Product change notification

The base depth of the listed cameras (refer the attachment) is increased to provide more room for camera cables
• The space depth for cabling will be increased from 11.4mm to 14.6mm.
• The base height will be increased from 35.5mm to 39.4mm
• The new design is still compatible with current junction box;

Product Change Notification-Pro Series 4.0 23 turret 20220614_01

Hikvision Pro Series 8MP Turret Camera is 2022 CCTV Product of the Year in PSI Premier Awards

Hikvision has won PSI magazine’s CCTV Product of the Year award for its Pro Series 8MP Fixed Turret Camera with Live Guard function and ColorVu Technology in the 2022 PSI Premier Awards. This is the seventh consecutive year that Hikvision has won the magazine’s coveted reader-voted CCTV Product of the Year prize.

The Hikvision Pro Series 8MP Fixed Turret Camera with Live Guard function and ColorVu Technology (DS-2CD2387G2-LSU/SL) is a small but mighty camera. It offers a huge 8MP of full colour 24/7 high resolution imaging alongside an active strobe light and audio alarm to warn intruders off, two-way audio communication, and deep learning-based target classification, as well as powerful WDR technology, highly efficient file compression, and water and dust resistance. The Pro Series 8MP is an unassuming security powerhouse.

Justin Hollis, Hikvision UK & Ireland Marketing Director, said the company is thrilled to receive the award, and overjoyed to have done so for a record seven years in a row.

“The PSI Premier Awards are always special, because they are voted on by the readers who use these products, hands-on, in their day-to-day working lives,” he said. “So winning CCTV Product of the Year means a great deal. And the fact that we have managed to do so for seven years running is a real tribute to the work put in by our product development teams. We’re absolutely delighted to be selected again by the readers of PSI.”

Value IP Cameras and AcuSense NVRs – Intelligent Analytics Reduce False Alarms Using AcuSense Motion Detection 2.0 Technology

Hikvision’s Value IP Cameras and AcuSense NVRs pack outstanding value into a vast range of form factors, offering enhanced imaging and intelligent analytics technology like Motion Detection 2.0. AcuSense provides real-time threat detection and helps you focus on key events instead of false alarms.

The intelligent analytics in the Value IP Cameras and AcuSense NVRs are provided by AcuSense Motion Detection 2.0 technology. Motion Detection 2.0 adds intelligence to conventional motion detection systems. This technology gives precise human and vehicle identification to improve accuracy while also retaining its original agility. Video clips with human and vehicle targets in motion will be marked with different colors during playback. Another intelligent feature, Quick Target Search, lets you skip irrelevant video clips without targets of interest and find the desired footage quicker.

False alarms, which are a common industry problem, are often triggered by pixel changes in the video, costing you time and money. AcuSense technology reduces false alarms by up to 90% saving you time, effort, and resources by delivering more accurate alarm notifications on focused events. Value IP Cameras and AcuSense NVRs are budget-friendly security systems that reduce loss and optimize efficiency.

Other exciting features of the Value IP Cameras and AcuSense NVRs include:

  • F1.6 aperture providing sharper details and better WDR performance
  • Extended IR distance – 32.8 feet longer – providing sharper black and white video and imaging at a greater distance in both bullet and varifocal camera models
  • Multiple 4K options facilitating highly detailed image capture with UHD resolutions

A broad range of Value IP Cameras are available in the Hikvision product showcase along with two AcuSense NVRs available. Visit our website today to learn more and select the models that are right for you.

Hikvision Traffic Solution

Modern commuters and travelers deserve better traffic systems

As city populations grow, so does car ownership and the burdens on urban traffic systems. Hikvision adds a new level of visibility and intelligence to modern traffic systems, keeping everyone moving safely while helping authorities carry out optimal traffic planning and management through multidimensional perception, AI-powered edge computing, and data aggregation, association, and visualization in the back end.

mediaIamge

Rethink road safety

We provide smart precautions to regulate driving practices and improve road safety for drivers and pedestrians, covering scores of scenarios to improve awareness and create a fluid traffic environment.

mediaIamge

Reshape traffic flow

We help authorities and drivers plan ahead to minimize congestion and accidents by analyzing live data generated from an intelligent IoT network that integrates cameras and sensors tailored for outdoor applications.

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Redefine data efficiency

We enable real-time access  to all sorts of traffic data such as vehicle speeds, space and time headway, and queue length, facilitating well-informed decision making through instant

Hikvision’s Exceptional ColorVu Technology Available in a Wide Array of Cameras

Hikvision’s groundbreaking ColorVu technology enhances security and safety and is available in a wide range of cameras. ColorVu security cameras allow for bright, full color images to be displayed 24/7. This powerful technology gets a boost from two specific breakthroughs in hardware: advanced lenses and high-performance sensors.

Here is just a small sampling of the lineup of Hikvision security cameras that feature ColorVu technology:

  • Advanced 4K Solar Cameras: This camera model is part of our advanced Solar-Powered Security System. The camera provides 4K resolution, ColorVu and AcuSense technology, and a built-in heater. The solar panel turns sunlight into power, so no electrical wiring or network cables are required. ColorVu technology guarantees images with colorful, detailed images when you need them.
  • ColorVu IP G2 Fixed Mini Dome with 2nd Gen AcuSense: This camera has a compact and sleek design with 24/7 colorful imaging thanks to ColorVu technology. Active alignment technology ensures continual high quality in the mass production of ultra-HD images. The mini dome camera provides detailed images with its warm supplemental light either on or off and leaves no reflection on the images.
  • DF3T TurboHD Cameras: TurboHD cameras are well-known for enabling cost-effective, high-definition images and video over analog (coax) cabling, and ColorVu makes it even better. Active alignment technology is also included in this model as well as an F1.0 Super Aperture, collecting four times more light to produce a brighter image.
  • Panoramic Cameras with ColorVu: These cameras deliver seamless 180-degree color images at long distances with zero blind spots. The two fixed focal lenses produce images that are joined together using Hikvision’s image fusion algorithm, resulting in a clear, 180-degree horizontal view. Panoramic cameras are safe for indoor and outdoor environments due to the waterproof IP67 rating and will deliver outstanding 4K UHD resolution images consistently.

Hikvision obtains CC EAL3+ Certificate for network cameras

July 7, 2022 – Hikvision announced that its network camera product series, DS-2CD5, DS-2CD7 and PTZ version 1.1 (nearly a hundred product models), have achieved the Certificate of Common Criteria for Information Technology Security Evaluation (abbreviated as Common Criteria or CC) with assurance type EAL3 augmented with ALC_FLR.2 (EAL3+).

The Common Criteria certification is mainly applicable to evaluating security and reliability of information technology products or solutions, but it also focuses on the protection of private information. The CC EAL3+ Certificate represents the highest level of security certification granted to products in the video security category.

As one of the most widely recognized international standards (ISO/IEC 15408) in information technology security, the Common Criteria certification is recognized by the National Information Assurance Partnership (NIAP) under the Department of Defense in the United States. Government organizations or agencies from 31 countries, including the US, the UK, and Canada, have participated in the Common Criteria Recognition Arrangement (CCRA). Therefore, it serves as an important basis for evaluating security of information technology. As part of the required process to achieve the Common Criteria certificate, Hikvision successfully passed the rigorous evaluation performed by the globally-recognized evaluation institution SGS Brightsight laboratory.

SGS Brightsight Chief Operation Officer Asia, Mr. Kai-Fan CHANG said: “We were pleased to carry out continuous Common Criteria security evaluation cooperation from EAL2 to EAL3 with Hikvision, which we started in 2018. The EAL3 certification of large-scale product models not only fully demonstrates that Hikvision’s technical expertise in the field of information security is widely recognized by the international community, but also marks that Hikvision has the ability to manage the supply chain to ensure the daily use of information security and provide customers with more secure services.”

Hikvision has always attached great importance to security and has proactively taken measures to improve the security of its products and systems. The company is committed to enabling its customers to secure their personal information with cutting-edge technology in security and privacy protection, and protecting user data through a holistic range of approaches. Visit the Cybersecurity Center for more information about Hikvision’s cybersecurity strategy and practices.

Hikvision Weekly Bulletin

Hikvision Obtains CC EAL3+ Certificate for Network Cameras

Hikvision has received the CC EAL3+ Certificate which represents the highest level of security certification granted to products in the video security category. The network camera product series, DS-2CD5, DS-2CD7 and PTZ version 1.1 (nearly a hundred product models), have achieved the Certificate of Common Criteria for Information Technology Security Evaluation (abbreviated as Common Criteria or CC) with assurance type EAL3 augmented with ALC_FLR.2 (EAL3+).

Click here for more

Meet Hikvision ColorVu + X

Hikvision’s ColorVu technology helps users protect people and property by capturing high-quality, full-colour video 24/7 with the same sharp rendering at night time as in daylight. Now, combine ColorVu with other Hikvision advanced technologies and amazing possibilities emerge.

Click here for more

Hikvision Launch HikCentral ARC Solution 2.0

HikCentral Professional provides dedicated ARC solutions for customers according to their project requirements and service agreements with their end users.
The solution is made up mainly of three parts according to the relevant software license level:
• Alarm Receiving & Handling
• Remote Video Patrol also known as virtual guard tours
• ARC gateway support third-party system alarm integration with video and audio

Click here for more

Hikvision Heatpro Series Thermal Cameras Updated with Audio and Visual alarms

Hikvision’s HeatPro series cameras with optical and thermal lenses boost perimeter protection with unparalleled accuracy and fire detection with superlative sensitivity. With thermal lenses, users can easily locate objects and potential threats that are invisible to ordinary CCTV.
Enjoy fantastic imaging on the optical lens with alarms accurately detecting humans and vehicles using deep learning technology. Fire detection is another advantage, monitoring temperatures with notifications and pre-alarms to protect customers even further.

Hikvision Launch Parking Guidance Solution

With Hikvision’s specialised parking guidance camera and information display screen working with Hik-Central Professional, the Parking Guidance solution allows customers to guide every vehicle entering their premises. All data can be easily managed and retrieved through the Hik-Central Professional platform.

HikCentral Professional Health Monitoring

HikCentral Professional’s Heath Monitoring module helps user inspect real-time device health status and track on historical records efficiently and intuitively.

Key features include:
• Dashboard showing server running status, including CPU, RAM and network
• Device health status and exception details, such as camera offline, video loss, etc
• Network topology diagram with device health status appear on nodes
• Historical records in visualised graphics and audit trails for operation logs

AX Pro Wireless Alarm System

Hikvision’s AX Pro wireless intrusion alarm system is free of cables and compatible with Hik-Connect software. With Hik-connect, users can use just one app to manage their AX Pro products as well as other Hikvision cameras.
Want to receive notifications from your alarm products and check out the situation via Hikvision cameras with just one app? Check out AX Pro.

Turbo Cameras with ColorVu Technology

Hikvision’s new Turbo KF3T cameras with ColorVu technology provide the best lowlight performance in 3K with an option for power over coax (PoC).
Key features include:
• 24/7 colorful imaging, down to 0.0003 lux with F1.0 aperture, The best low light performance camera in the Turbo ColorVu Range
• High quality imaging with 3K, 2960 × 1665 resolution
• 16:9 video ratio without distortion
• PoC supported (available on -E models)
• Up to 40 m white light distance

Pyronix are winners in the PSI Awards 2022 with Training On-Demand!

A massive thanks to everyone who voted for us in the PSI Premier Awards 2022. We’re absolutely thrilled to announce we’ve won the ‘Manufacturer/Distributor Training’ Award.

As always, it’s an honour to be voted for by the professionals in our industry and we’re delighted at how well our Training On-Demand platform continues to be received

Technical Updates

  1. Touch screen display module DS-KD-TDM
  • IPS Touch Screen, IP65, IK08
  • All in one: Keypad Mode, Contact list Mode, Nametag Mode, Advertisement Mode
  • Mifare Card reader integrated

Click here for release notes.

  1. 4K AcuSense PoC DVR(4ch) iDS-7204HTHI-M1/P
  • The First 4K PoC DVR to support up to 8 MP@15 fps encoding ability in the market
  • PoC supported
  • 4 channels motion detection 2.0 or 4 channels deep learning-based perimeter protection
  • Up to 8-ch IP camera inputs (up to 8 MP)

Click here to view the datasheet.

  1. Alarm Product AX PRO V1.2.6 build220302 Version. New features include:
  • Added SIM card cellular query and network detection functions
  • APP new functions
  • Multi Transmitter supports dual-zone tampering function
  • Supports RDC and IDS protocols to access ARC
  • Added sensor fault report
  • LCD wireless keypad new functions
  • Added detector logging and acquisition
  • Added New multiple language; Lithuanian, British English
  • Added manual snapshot timeout event
  • Added default connection scheme for SIP intercom
  • Other Feature Optimization

Click here for release notes.

  1. Hik-Connect version 4.23.0. Main updates for Hik-Connect version 4.23.0:
  • Supports new features for AX PRO
  • Supports one tap to enable Stay Arm
  • You be notified of events including detector sensor fault and detector sensor fault restored in the notification page
  • For devices in the tenant site scenario, the installer has the highest configuration permission level excluding live view and playback.